FAQ / Customer Care

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FAQ: Frequently Asked Questions.

1. How many people at most may work with the same eLibrary simultaneously? (For Enterprise Edition Only)
This number depends on the intensity of work with the eLibrary. At usual loading - up to 18 people.
2. Is it possible to work with eLibrary on Macintosh computers (Mac)?
It is possible to work with eLibrary on Macintosh computers if you install the program for starting Windows - Parallels Desktop.
3. Is it possible to work with eLibrary on a PDA pocket PC (Windows Mobile, Palm OS)?
No, you will not be able to start eLibrary on a PDA.
4. Our computers are connected in a network by means of the Wi-Fi wireless network. Is it possible to connect to an eLibrary using Wi-Fi? (For Enterprise Edition Only)
Yes, Wi-Fi is a usual network connection. Connecting to a shared eLibrary via Wi-Fi does not differ from connecting via the local network.
5. What is the maximum size possible for my eLibrary?
The maximum size possible for an eLibrary is 3.8 Gb. The maximum number of files in an eLibrary is not limited, but we do not recommend to use eLibrary for simultaneous work with more than 500000 (half a million) files.
6. What is the maximum size of a file stored in an eLibrary?
The maximum size possible for one file is 250 Mb. This is more than enough for a PDF document, Flash presentation, music file mp3, video file avi.
7. On what engine does eLibrary work?
 eLibrary works on its own engine. It allows providing simultaneous access to an eLibrary for several people, using LAN, storing files for records, using a tree-like structure and much more.
8. I have lost Auto-Activation key. What can I do?
Use our form for Help.
9. I want to work with an eLibrary from N computers simultaneously. Is it possible to do it? How many licenses should I purchase?
Yes, eLibrary allows several users to work with the same eLibrary simultaneously. To do so, it is necessary to purchase: One eLibrary Creator Enterprise Edition for creating an eLibrary and providing a possibility to work via the network;

One eLibrary Reader Enterprise Edition per each computer from which it is planned to connect to the eLibrary (N in total). (For Enterprise Edition Only)